Frequently Asked Questions

Shopping at Origo

 

 

 

I'm new to Origo, how do I place my first order?

 

Firstly, a big, warm welcome to Origo, we're thrilled you'd like to place an order. Simply sign up for an account with your name and email address, select a password, then start shopping.

 

 

 

I'm a returning customer, how do I place an order?

 

Just sign in using your email address and Origo account password, then carry on with your purchase.

 

 

 

How do I know my personal information is safe?

 

Any information that you upload on our website will be stored on a secure server, and we will not disclose, sell or rent your personal information to third parties without your consent.

 

Every credit card transaction occurs within a secure environment utilizing highly secure 128-bit SSL security encryption and 3D Secure banking technology. The transaction is secure if you see a key lock in your web browser. We do not retain your credit card information after your order is complete, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.

 

 

 

How do I know if I'll be able to get my purchase into my home?

 

Each product’s dimensions can be found on the product page. You should bear in mind any communal staircases, corridors, lifts or doorways that the item will need to fit into or pass through on its way to your home.

 

 

 

Who do I contact if I need personal assistance with my order?

 

You are welcome to contact us using your account or email us at info@origo.co.za. Alternatively you can call us on 072 286 8181. Our team are here to assist you with your order or any other enquiries you may have.

 

Our operating hours are between 8am and 5pm, Monday to Friday.

 

 

 

Does Origo have a showroom where I can see the products?

 

Origo is an e-tailer and as such has no physical showroom. Rather we prefer to save on expensive showroom rentals and other unnecessary costs and pass these savings on to you, our valued customer.

 

 

 

Can you send out fabric samples?

 

Of course. Simply message us using your account or email us at info@origo.co.za with the products and colours you are interested in, and we will make sure that you receive your samples as soon as possible.

 

 


Payment

 

 

 

What payment methods are available on Origo?

 

 

Payment can be made online using either:

 

  1. a valid South African Visa or Mastercard credit/ debit card,
  2. electronic funds transfer (EFT) using PayFast’s patented Instant EFT option at checkout, or
  3. by any method that we have said is acceptable to us.

 

 

 

How do I know my payment transaction is secure?

 

 We ensure that every credit card transaction occurs within a secure environment. Origo's payment system utilizes highly secure 128-bit SSL security encryption and 3D Secure banking technology which adds an extra layer of security when using your credit card for online transactions. The transaction is secure if you see a key lock in your web browser.

We do not retain your credit card information after your order is complete, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.

 


Deliveries

 

 

 

Where do you deliver to?

 

We deliver to all major cities in South Africa, including Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, East London, Port Elizabeth, Kimberley, as well as all towns on route e.g. Garden Route (George, Knysna, Jeffrey’s Bay, Grahams Town, Bisho, Mthata), N1 (Beaufort West, Colesberg etc.).

 

 

 

How much does it cost to deliver my purchase?

 

Standard South African delivery is FREE on all items purchased from Origo. This does not include remote or difficult to access locations that require special attention (e.g. hoisting). In these instances, please contact us via your account or at info@origo.co.za for a personalised quote.

 

 

 

How long will it take for my purchase to be delivered?

 

For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within 2-4 business days, and special freight items (e.g. furniture) within 5-7 business days from the date your payment has been received.

 

Items that are specifically made would take longer to account for item specific manufacture time. For those products that are made to order, please see the estimated manufacturing lead time specified for each product. 

 

 

 

How do I track the progress of my order?

 

Simply email us your order number via your account or to info@origo.co.za, and we will track it for you.

 

 

 

When can I expect my purchase to be delivered?

 

Delivery takes place between 8am and 5pm, Monday to Friday. For special freight products (e.g. furniture), our delivery partner will contact you directly to agree on a suitable delivery time.


Returns & Refunds

 

 

 

Can I return my order?

 

Origo gives you the option to return any unopened, unused item(s) in their original packaging that you bought from us for any reason within 7 days of receiving the item(s). Unfortunately custom, made-to-order items such as furniture, and lighting may not be returned unless of course they are faulty. Once we receive the item(s), we will fully refund to you the amount you paid for the product(s) less delivery and return costs.

 

Simply contact us with a brief explanation, and we'll arrange for it to be collected by our delivery partners. You should read our Returns Policy for more information on refunds.

 

 

 

What if the item is damaged when it arrives?

 

Firstly, we're sorry to hear that. We run strict quality control checks throughout the manufacturing stage and again during packaging. Even so, things do sometimes get damaged despite our best efforts. If this is the case, please contact us within 48 hours of delivery through your account or by emailing info@origo.co.za, along with a couple of photos of the damage.

 

Our team will assess the damage and, if approved, arrange to collect the item from you and either give you a refund, repair the item or order you a replacement.

 

It's very important that you inspect your product upon delivery, as you'll be required to sign a note confirming that it was received in a good condition.

 

 

 

What about faulty Items?

 

Faulty or defective products may be returned, refunded or repaired within 6 months of delivery. We will not accept, repair or exchange products which are damaged as a result of fair wear and tear, misuse, failure to use in accordance with the manufacturer's instructions, abnormal use, or failure to take reasonable care. Please see our Warranty Policy for more information.