1.1. Welcome to the Origo website at http://www.origo.co.za. This website is operated by Origo, and throughout the site, the terms “we”, “us” and “our” refer to Origo. Origo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2. Origo is a partnership operating in the Republic of South Africa ("we" or "us" as the case may be). We own and operate the website http://www.origo.co.za ("Website"). Our physical address is 12 Palm Street, Tokai, Cape Town,7945 and we can be contacted on 072 286 8181 or at email@example.com.
1.3. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.4. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1.5. Any new features or tools which are added to the current store shall also be subject to these Terms and Conditions.
1.6. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. You can review the most current version of the Terms and Conditions at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1.7. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
1.8. A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. INTERPRETATION AND DEFINITIONS
2.1. “Customer” means an individual who places an Order on the Website;
2.2. “You” means the Customer who places an Order;
2.3. "Products" means the products offered for sale on this Website;
2.4. "Order" means the order submitted by you offering to purchase a product/ products from this Website at the stated price;
2.5. "Account" means the account you will be required to register should you wish to submit an order/orders;
2.6. "Supplier" means the suppliers from whom we source our products;
2.7. "Business days" means any day other than a Saturday, Sunday or public holiday; and
2.8. "Business hours" means the hours between 08h00 and 17h00 on any business day. Any reference to time shall be based upon South African Standard Time.
3. PRODUCTS AND SERVICES
3.1. We do our best to provide you with quality images and descriptions of all our products, however we cannot guarantee that colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.
3.2. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
4. REGISTRATION AND ORDERS
4.1. Before ordering from us, it is your responsibility to check and determine your full ability to receive the products. This includes ensuring that the product ordered will pass freely into your room of choice, that they fit in that room, can be transported through the front door of your flat or room, stairs and doorways, and any other issues that could make the delivery more complicated or impossible to process. Up-to-date mobile telephone number and e-mail address are absolutely necessary to ensure successful delivery of your item.
4.2. When placing an order, you must be over 18 years of age, possess a valid credit or debit card and register for an account on the website. Only payments with South African cards will be accepted via the Origo website. To place the order you should follow the given instructions.
4.3. All information asked on the checkout page must be filled in precisely and accurately. We will not be responsible for missed delivery because of wrong delivery address or an inappropriate phone number. All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.
4.4. When you order a product from this Website, you are offering to buy it at the price stated on the Website, including any applicable delivery charges. Unless otherwise stipulated on the website, all charges are in the currency then in force in South Africa.
4.5. We reserve the right to refuse your offer to purchase a product from our Website for any reason which includes but is not limited to the following –
• the product being sold out or unavailable from the supplier;
• inability to obtain authorisation of payment; and
• identification of an error within the product information, including price or promotion.
4.6. Origo works closely with its suppliers to ensure that prices shown on the website are accurate, however in the unlikely event that the price of your order changes before we accept your order, we will contact you and ask you to confirm that you wish to proceed at the amended price.
4.7. Should we accept your offer to purchase a product from this Website, a sale agreement will be concluded between you and Origo subject to the prevailing Terms and Conditions.
5.1. Payment can be made online using either:
• a valid South African Visa or Mastercard credit/ debit card,
• electronic funds transfer (EFT) using PayFast’s patented Instant EFT option at checkout,
• or by any method that we have said is acceptable to us.
5.2. We will debit the total value of your online order against the account/ payment card tendered by you during the check-out process. All credit card payments are processed using PayFast, which uses Extended Validation SSL with 256-bit encryption as well as 3D Secure to add an extra layer of security when using your credit card for online transactions. No credit card details will be stored on the Website.
5.3. By submitting your order and payment card details, you warrant that all details you provide to us for the purpose of purchasing the Product from us will be correct, that you are authorised to make payment with the payment card/ account used, and that there are sufficient funds available to pay for the order.
6.1. We cannot always guarantee the availability of products from this Website, as we rely on the stock of our suppliers. If an order is delayed or is unable to be placed to the factory for any reason (manufacturing process trouble, quality control issue, or other quality or manufacturing issues), we would do our best to notify you. Should our selected manufacturer decide they are unable to produce a specific product matching our quality standards, we would remove it as fast as possible from our website. Should you have placed an order for that specific product, you would be notified by email of the situation, and:
• in the event of a temporary out-of-stock situation, you shall be entitled either to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;
• in the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded.
6.2. Should we be unable to supply each and every item ordered in the quantities ordered, you nevertheless agree to accept delivery and make payment for the products correctly delivered.
7. EARLY CANCELLATIONS
7.1. Save for the purchase of bespoke/ made to order furniture where production has begun, you are entitled to cancel (either in whole or in part) any sale prior to the packaging of the products so sold. Such early cancellations can only be effected via email notification to firstname.lastname@example.org.
7.2. If timeously cancelled as aforesaid, you will be fully refunded in respect of such cancelled sale (less any possible handling and logistics costs already incurred).
7.3. Cancellations made after this time will need to be made at the time of delivery via a refusal of delivery, and you will be liable for the delivery and return costs incurred (see Returns Policy).
7.4. Any change to the order contract will have to be approved by Origo before any confirmation. If confirmed we would then advise you of changes and possible additional costs.
7.5. We regret that no cancellation of orders of bespoke/ made to order furniture can be accepted where production has already begun.
8.1. Once we have received and accepted your order, we will arrange for the delivery of your products through our delivery partner.
8.2. The cost of delivery (where applicable), shall be as indicated on the Website
8.3. Standard delivery is FREE on all orders from Origo. We deliver to all major cities in South Africa, including Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, East London, Port Elizabeth, Kimberley, as well as all towns on route e.g. Garden Route (George, Knysna, Jeffrey’s Bay, Grahams Town, Bisho, Mthata), N1 (Beaufort West, Colesberg etc.).
Standard delivery excludes
• overseas deliveries,
• remote or difficult to access locations that require special attention (e.g. hoisting).
In these instances, please contact us at email@example.com for a quote, as additional charges may apply.
8.4. Delivery shall take place during business hours on business days. We do not deliver on public holidays.
8.5. For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within 2-4 business days, and special freight items (e.g. furniture) within 5-7 business days from the date your payment has been received.
8.6. Items that are specifically made would take longer to account for item specific manufacture time. For those products that are made to order, or are not currently in stock, please see the estimated manufacturing lead time/ availability date specified for each product.
8.7. All delivery estimates given at the time of placing and confirming orders are subject to change. In any case, we will do our best to contact you and advise you of all changes.
8.8. For special freight products (e.g. furniture), our delivery partner will contact you directly to agree on an appropriate delivery time.
8.9. Products will be delivered to the delivery address provided by you when placing your order. All large items will be delivered to the floor and room of your choice, and our delivery partner will remove the packaging on request.
8.10. Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage). Please open and check your order the day of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly. It is your right and responsibility to check that your delivered products have arrived in perfect condition, before signing the delivery form.
8.11. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.
8.12. If, for any reason, our delivery partner cannot reach you at the agreed delivery time, we will provide you with instructions to either collect the product(s) directly from our delivery partner (in case of regular parcels) or to re-arrange the delivery (in case of special freight). In these situations, we reserve the right to charge you for any additional costs incurred (e.g. delivery and storage) or to cancel the sale contract, in which case, we will fully refund to you the net amount (i.e. the amount you paid minus delivery costs or storage costs).
8.13. We will notify you if we are unable to meet our estimated delivery timeframe but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
8.14. All risk in and ownership of the products shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under these Terms and Conditions, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the product(s).
8.15. It is your responsibility to ensure that the product is sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the product will meet your individual requirements. You acknowledge that the product is standard and not customised or custom made to fit any particular requirements that you may have.
8.16. If the incorrect Product is delivered to you by mistake (i.e. it is not the Product you purchased), please do not remove the Product from its original packaging, open or use the Product in any way. Please promptly contact Origo at firstname.lastname@example.org to notify us thereof, so that we can resolve the mistake by arranging to collect such Product from you and deliver the correct Product as quickly as possible.
9. RETURNS POLICY
Non-defective products – Your right to 'cool off'
9.1. We want you to feel perfectly confident when shopping on our Website. We therefore give you the option to return any product purchased via our Website within 7 days of receiving the product and to obtain a full purchase price refund, subject to being charged for the delivery & return of the product, and which must occur by following the ‘Returns Procedure’ set out in the section below.
9.2. Note that although you are entitled to 'cool off' and cancel your purchase as aforesaid, you must return the product in the condition you received it. Items must not have been used or assembled in any way.
9.3. Origo retains the right to refuse a refund on any item not deemed to be re saleable.
9.4. The ability to cancel purchases of non-defective products, as set out above, will NOT apply in respect of the following types of products:
• Bespoke and made-to-order furniture items
• Flat-packed items that have been assembled
• For health reasons any item made of fabric, glassware, matrasses, mattress toppers, duvets and pillows
• Personalized items
• Gift Vouchers
• Sale Items
NOTE: If you wish to return any non-defective product delivered to you for a refund as aforesaid, please do not remove the product from its original packaging. Remember that Origo may hold you liable for any damage you cause to the product (including its packaging) while in your possession.
Defective / damaged products
9.5. Please open and check your order the day of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly. It is your right and responsibility to check that your delivered products have arrived in perfect condition before signing the delivery form.
IMPORTANT: you should refuse to accept delivery of any product which is visibly damaged, and if you only discover the damage after the courier has left, then you must report it to Origo as soon as possible and within 48 hours. If only reported after 48 hours, it is reasonable for Origo and its suppliers to determine that the damage was caused post delivery.
9.6. Faulty or defective products may be returned for repair or replacement, or be fully refunded within 6 months of delivery subject to the Warranty Policy. Please arrange to return such products to Origo for inspection in the manner described in the ‘Returns Procedure’ section below (being the ONLY manner in which returns will be accepted).
9.7. Please note that Origo will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, abnormal use or failure to take reasonable care. In this case, you will be liable for the costs incurred in having such product returned to Origo and then re-delivered to you.
9.8. Special Offers: If the product was ordered pursuant to a “Special Offer” and such product is no longer being offered at the special price, should you elect to have the product repaired or replaced (as opposed to being refunded), Origo will only be able to repair, not replace same.
9.9. Manufacturer’s Warranties/Guarantees: Certain products may carry additional manufacturer’s warranties/guarantees, which are wider in scope, and/or longer in duration, than the 6-month warranty generally provided (as discussed above).
9.10. If you want to return a product you have purchased from Origo for any reason permitted under this Returns Policy, you must in all instances first notify Origo thereof by sending an email to email@example.com quoting your original order reference number, a quick explanation of the reason why you wish to return the product, images of any damage or defect (where applicable), and any other detail you consider important.
9.11. Once assessed and approved by our specialists, a member of our team will contact you to proceed with the returns process and arrange a suitable time and place for the item to be collected by our delivery partner. We will then arrange a replacement, repair or give you a store credit for the full sale price.
9.12. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associated expenses if you do so).
9.13. It is your responsibility to ensure that the Product to be collected by our delivery partner is packed so as to comply with the following:
• the Product is properly protected;
• save where being returned due to being defective, the Product is still in its original packaging, together with all accessories, instructions and documentation (if any), and in perfect condition for the purposes of resale (i.e. The product you wish to return or exchange must be in exactly the same condition that you received it, in that it is new and unused, the product must not be damaged, scratched, soiled, and in the case of electronic appliances, the adhesive screen covers must not have been removed); and
• the aforesaid order reference number is accurately reflected on the delivery partner’s collection slip.
• Origo is not able to accept the return of any products that have not gone through the above process. Products returned without adhering to the ‘Returns Procedure’ will not have been validly returned and may be sent back to you at your own expense.
• Please treat products and packaging with reasonable care while in your possession. Nothing herein detracts from any right Origo may have to hold you liable for any damage you cause to a product (including its packaging) while in your possession.
10. WARRANTY POLICY
10.1. Our goods come with guarantees that cannot be excluded under the Consumer Protection Act. You are entitled to a replacement or a refund for a major failure, and to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
10.2. The Consumer Protection Act is relevant with certain statutory conditions and warranties in our consumer contracts, which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to goods or services, and the breach is in terms of the Consumer Protection Act, a "major" failure, the remedy will be limited to a refund, a replacement or repair of your preference. In all other cases, a breach of such warranty will give rise to a refund, replacement or repair at our preference.
10.3. We provide the following express warranties subject to the following Terms and Conditions:
• We will refund, give store credit or replace the product as the case may be in the circumstances and to the extent required under the Law if the product you receive does not match the sample or description, is substantially unfit for its intended or disclosed purpose or is not of acceptable quality (as defined in the Law), is unsafe, or if the alleged issue with the product is such that a reasonable consumer aware of the issue would not have acquired the product.
• Where a refund, a store credit or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law, require the return of the product to us before refunding or replacing it. We will pay for, or reimburse you for, any delivery costs to return the original product to us.
• Replacement products are subject to the same warranties as the original.
• You must retain your proof of purchase for any manufacturer warranty claims.
• Refunds will be issued by direct deposit.
10.4. In order to obtain these remedies:
• You must notify us within a reasonable time from supply of the goods. In this context, a 'reasonable time' is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. In most cases, this will be 7 days, but in some circumstances may be longer. Please contact us at firstname.lastname@example.org.
• Except if and to the extent the Law requires otherwise, replacement of products or refund and reimbursement of freight costs will not be made until the original product is received by us and your claim verified.
10.5. We will not refund or replace a product where in our reasonable opinion the product has following the sale to you become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care. In case of return rejection you will cover return freight costs.
10.6. Where any law implies a warranty into this agreement, which may not be lawfully excluded, to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:
• The replacement of the goods or the supply of equivalent goods
• The repair of the goods
• The payment of the cost of replacing the goods or of acquiring equivalent goods
• The payment of the cost of having the goods repaired
11.1. WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, telephone number, email address, home address, delivery address, and payment method details.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We will not disclose, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law or if you violate our Terms of Service. We may do so if you have granted consent thereto.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
11.3. EMAIL MARKETING
With your permission, we may send you emails about our store, new products, promotions and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason ONLY.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in you change your mind, you may withdraw your consent for us to contact you, use or disclose your information at any time, by:
• contacting us at email@example.com and writing "unsubscribe" in the subject heading; or
• clicking on the "unsubscribe" button found at the bottom of all email messages and email newsletters.
11.5. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
12.1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
12.2. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption, the highest level of encryption currently available.
12.3. 3D Secure provides an additional layer of security when using your credit card for online transactions.
12.4. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
13. INTELLECTUAL PROPERTY
13.1. We either own or are licensed the rights to use all intellectual property and/or other material on this Website. You are only permitted to view, print or store electronically a copy of any information on our Website, including these Terms and Conditions, solely for your personal, lawful, non-commercial use, a failure to do so will constitute an unlawful infringement of our or our licensors intellectual property rights.
13.2. You cannot use the content of our Website, our logos or any other images that appear on our Website without our or our licensors prior written consent. A failure to comply with this will constitute an unlawful infringement of our or our licensors intellectual property rights.
13.3. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
13.4. You must not establish a link from any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our content standards.
13.5. Any and all copyright subsisting in the Website vests in us or our licensors as the case may be and all rights not expressly granted are reserved. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
13.6. If you wish to make use of any material on our website other than that set out above, please contact us at firstname.lastname@example.org.
14. ACCURACY OF WEBSITE CONTENT
14.1. We do not warrant that the content or information displayed on our Website is always accurate, complete and/or current. . Any reliance on the material on this site is at your own risk.
14.2. We have made every effort to provide you with quality images and descriptions of all our products, however we cannot guarantee that colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.
15. THIRD-PARTY LINKS & TOOLS
15.1. We may provide you with access to third-party links/tools which we neither monitor nor have any control over or input into.
15.2. You acknowledge and agree that we provide access to such links/tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party links and tools.
15.3. Any use by you of optional links/tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which links/tools are provided by the relevant third-party provider(s).
16. CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)
16.1. We shall not be liable to you for any breach, hindrance or delay in the performance of these Terms and Conditions attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.
16.2. Either you or we may terminate the agreement under these Terms and Condtions forthwith by written notice to the other in the event that the Event of Force Majeure lasts for a period of two business days or more, in which event neither you nor we shall be liable to the other by reason of such termination (other than for the refund of a product already paid for by you and not delivered).
17. DISCLAIMERS AND EXCLUSIONS OF LIABILITY
17.1. Save for Origo being liable to you –
• under the Consumer Protection Act 68 of 2008 (“CPA”) in relation to any products sold by Origo to you via the Site; and
• under sections 43(5) and 43(6) of the ECT Act in relation to Origo’s payment systems not being sufficiently secure.
17.2. Neither Origo nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Site or the services or content provided from and through this Site.
17.3. Furthermore, Origo makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Site are free from errors or omissions or that the service will be 100% uninterrupted, secure and error free. You are encouraged to report any possible malfunctions and errors to email@example.com.
17.4. Although the products sold via the Site may be under warranty, the Site itself is supplied on an "as is" basis and has not been compiled or supplied to meet your individual requirements. It is your sole responsibility to satisfy yourself prior to accepting these Terms and Conditions that the service available from and through this Site will meet your individual requirements and be compatible with your hardware and/or software.
17.5. Information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of Origo and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Site.
18. GOVERNING LAW & JURISDICTION
18.1. These Terms and Conditions are governed by and construed under the laws of the Republic of South Africa.
19. CONTACT INFORMATION
19.1. Questions regarding these Terms & Conditions can be sent to us at firstname.lastname@example.org.
20.1. We reserve the right to refuse service to anyone for any reason at any time.
20.2. These Terms and Conditions shall commence from the date on which they are published on the Website and continue indefinitely, as amended by us from time to time, for so long as the Website exists and is operational. We shall be entitled to terminate these Terms and Conditions and/or shut down the Website at any time (subject to still processing any orders then already placed and accepted by us).
20.3. No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.
20.4. If any clause in these Terms and Conditions be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions shall be capable of continuing in effect without the unenforceable term.
20.5. You shall not assign, transfer, novate, charge, sub-contract, create any trust over or deal in any other manner with these Terms and Conditions or all or any of your rights or obligations under these Terms and Conditions.
20.6. These terms are subject to the provisions of the Electronic Communications and Transactions Act no. 25 of 2002 (the Act”) and any of the terms that are in conflict with any of the compulsory provisions of the Act will be deemed to have been modified so as to comply with such provisions of the Act.